How do I reset my HSBC Secure Key?

To do this, start logging on to online banking and enter your username. On the next screen, select 'Forgotten your Secure Key PIN'. Follow the onscreen instructions and you'll be given a PIN reset code. Once you have the code, press the green button lightly and quickly – don't hold it down.

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Herein, how do I reset my HSBC security device?

Press the green button lightly and quickly - do not hold it down. You will then be prompted to enter the reset code again. You should ensure that you are entering the reset code exactly as it appears on screen. To protect you from fraud, the Secure Key will lock after three incorrect entries.

Furthermore, how do I replace my HSBC Secure Key? You can replace your HSBC Secure Key by: Switching to Digital Secure Key via the 'Manage Secure Key' section within Online Banking after you have logged in. You will then be able to use your mobile phone to generate your secure key codes. Ordering a replacement physical Secure Key by sending us a Secure Message.

Similarly, you may ask, how do I activate my HSBC Secure Key?

Activate your Digital Secure Key

1. Follow the instructions on-screen to log on to the HSBC Mobile Banking app.
2. Enter your username.
3. Answer your memorable question and the requested characters from your password, select 'continue'
4. You will be prompted to activate your Digital Secure Key now or later, choose 'activate now'

How does the HSBC Secure Key work?

The Secure Key generates a temporary code which you then use to access mobile and online banking. To generate the code, you need a PIN or password known only by you - or you can use Touch ID, Face ID or Android Fingerprint if your device has these features.

Related Question Answers

Can I log on to HSBC without secure key?

If you don't have access to your Secure Key, go to our online banking log on page, enter your username and select 'I've forgotten all my log on details or I don't have my Secure Key'. Follow the instructions and activate your new details via our automated phone service.

Can I access HSBC without secure key?

You'll only need to do this once. Any further payments to this account can be made without your Secure Key. Never share your Secure Key password or your Secure Key codes with anyone, even if they say they're from HSBC.

How do I order a security device HSBC?

Once you download the HSBC Mobile Banking App on your new smartphone, you can log on and select "Activate Digital Security Device" from the settings menu. You will be asked to generate a security code from your old phone in order to switch your Digital Security Device from your old phone to your new one.

How do I unlock my HSBC security device?

Step 1. Unlock your device, then from the HSBC screen press and hold button 8 for 2 seconds to access the change PIN function. Step 2. Enter your new 4 to 8 digit PIN using the keypad (Press the green button if you need to delete one character and hold it to clear the screen).

What do I do with my old HSBC Secure Key?

HSBC will recycle your old Secure Keys If you are in the UK you can return your old Secure Key to any UK branch or by Freepost. Customers overseas can either post it back to your account holding branch or dispose of it locally using the options that may be available through your local recycling centres.

What is my HSBC Digital Secure Key password?

Digital Secure Key, a function of HSBC Mobile Banking application, is an application of one time password generation, which you can use in your iOS and Android mobile devices. Following the activation of Digital Secure Key, you can access the HSBC Mobile Banking application just with a single password.

What happens when you enter the wrong PIN 3 times?

You can enter your PIN wrong twice and nothing will happen. But if you enter it wrong 3 times in a row, it will be locked. You'll need to visit a cash machine to unlock it, and you'll need the correct pin. If you live abroad and have locked your PIN, we may need to send you a new card.

How do I reset my HSBC username?

If you can't remember your username, or it is not recognised at log on, you can retrieve it by following the 'Forgot your Username' link. You will be asked a set of questions and the username will be shown on the screen. You can change your username once you have logged onto online banking.

How do I activate my HSBC digital security device?

Log on to Personal Internet Banking and click 'My HSBC' from the top navigation menu. Select 'Manage Security Device' found under 'Security' and then click the 'Activate a Digital Security Device' button. To activate your Digital Security Device, you need to enter two separate codes.

How do I activate my HSBC online banking?

Before you begin, you will need;

1. Your HSBC sort code and account number, or your credit card number.
2. Your Telephone Banking Security Number. Before using Online Banking for the first time, we require you to set up a six- to ten-digit Telephone Banking Security Number.

How do I activate my HSBC card online?

Activating your card

1. Online banking. Log on to Online banking. Select the account you want to activate the card for.
2. Phone. Call 0800 783 5263.
3. Cash machine. Just make a transaction (such as a cash withdrawal, balance enquiry or mobile top-up) and your new card will be automatically activated without any on-screen notification.

How do I set up my HSBC credit card PIN online?

The steps are:

1. Visit an HSBC ATM machine & insert the credit card.
2. Enter the PIN.
3. Select PIN Services.
4. Then select Change PIN.
5. Enter the new PIN twice and confirm the same.

How do I log into HSBC Mobile Banking?

If you're not yet an online banking customer:

1. Download the HSBC UK Mobile Banking app from the app store.
2. Accept the terms and conditions.
3. Select 'Register for mobile and online banking'.
4. Follow the on screen instructions to register and activate your Digital Secure Key.

What is my digital secure key?

Digital Secure Key. Digital Secure Key is a feature within our Mobile Banking app which is used to generate a unique, single use security code each time you log on to Iternet Banking and Mobile Banking.

How do I send a secure message HSBC?

To compose a new secure message, log in via the 'Sign-In' page to create your new message. New emails can only be sent to HSBC representatives who are enabled to use SecureMail. Once the message is complete, click on the 'Send Secure' button.

What is my telephone banking security number?

Your telephone banking security number is a 6 to 10 digit number that only you will know. It is what we use to verify you if you call us. You may have been asked to set this up at the time you opened your account.

What is HSBC security device?

The HSBC Security Device is a small, key-ring size, digital code generator provided to Internet Banking customers. Once activated, you will need to use the Security Device to generate Security Codes, which are required when you log on and transact on Internet Banking.

How do I use my first direct physical secure key?

To set up your Secure Key, just download our app. Or you can log on to Online Banking and follow the instructions. If you don't have a smartphone or compatible tablet, you can use a Physical Secure Key that looks a bit like a mini calculator. Whichever Secure Key you choose, you'll be set up and sorted in no time.

How do I activate my HSBC Security Device Malaysia?

Press and hold the green button to turn on your Security Device. Enter your Security Device PIN. With "HSBC" displayed on the Security Device screen, press the green button to generate the security code. Enter this Security Code and click "Continue" to complete the activation process.